Bronson MyChart Frequently Asked Questions
Click here to see frequently asked questions.
Forgot Your Username or Password?
To recover your MyChart username, click here.
To reset your password, click here.
Need Help with MyChart?
Support for MyChart is provided by Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310 Monday - Friday from 8 a.m. - 5 p.m. EST. Or, e-mail us 24/7 at answers@bronsonhg.org You will receive a reply the same or next business day.
Need Help with Patient Billing?
For billing or payment plan questions please send a MyChart message by selecting the Customer Service question option within Message Center.
You can also call Bronson Patient Accounting at (800) 699-6117 or (269) 341-6117 Monday through Friday 8:30 a.m. to 5:30 p.m. EST.
How to Opt-In to Receive Text Messages About Your Care
To sign up for important text messages including appointment reminders, billing updates, care management support, and Bronson MyChart account information, text JOIN to 38341. You can also update your communication preferences in your Bronson MyChart account by selecting “Communications Preferences” from the main menu. For more information, read the FAQ's.
Contactless Arrival
Skip the registration desk and check yourself in once you arrive at the clinic.
Not all locations offer contactless check-in. Get instructions for Contactless Arrival.
eCheck-in
Confused about eCheck-in? Get instructions for eCheck-in.
Not Feeling Well? Use Symptom Checker to Find Out Where to Get Care
For select non-urgent medical conditions, you can now use an expanded feature in Bronson MyChart to answer questions to find care recommendations based on your symptoms and responses. Get started!
Questions? Learn more.
Get Better Connected to Your Care with Bronson MyChart Bedside
Use our free app on your smartphone or tablet to be more involved in your care while you're in the hospital.
- Meet your care team
- View your schedule for the day
- Order your meals
- See what medications you’re taking
- Review your results and see your notes
- Access educational materials specific to your stay
- Send secure messages and requests directly to the people caring for you
Questions? Learn more.
Sign up or log in to get started.
Keep Your Account Secure with Two-factor Authentication (2FA)
To keep your account as secure as possible, two-factor authentication (2FA) is required for Bronson MyChart users. Two-factor authentication protects your account and personal health information by asking you to verify your account activity via a confirmation code sent to your phone number or email in addition to your MyChart password at login. Two-factor authentication also simplifies password resets. Instead of calling for a new temporary password, users with two-factor authentication enabled will receive a code to reset their password directly to their email or mobile phone. Enabling 2FA is not required to access your account. However, it is strongly encouraged.
Watch this video or click here for a step-by-step guide to learn more.
Paperless Billing
Paperless billing is a secure and convenient way for patients to view and pay bills from any Bronson location online. By skipping paper statements, you will save time and paper while reducing the clutter of mailed statements.
All Bronson patients with MyChart accounts are automatically enrolled in paperless billing. If you have a registered Bronson MyChart account, you will no longer receive paper statements in the mail. If you would like to get paper statements, you can opt-out of paperless billing by updating your preferences in your MyChart account. Simply login to your account, select “Billing Summary” from the menu, then select the “cancel paperless billing”. Learn more.
Need help? Call Bronson Patient Billing at (269) 341-6117.
Proxy Access for Your Child or a Loved One's Account
What is Proxy Access?
Having access to your child or loved one’s MyChart account can help you stay informed and manage their healthcare needs. This is called proxy access and allows a parent, guardian, spouse, family member, friend, or significant other to log into their personal MyChart account and then connect to information of the proxied patient. When a patient is 12 years and older Proxy access will only be granted if you have permission from the patient or if the patient has sent you a direct link.
If the patient is under the age of 12 years old the parent or legal guardian will be granted proxy access by the child’s doctor’s office.
Why Did My Proxy Access Get Turned Off?
The state of Michigan has confidentiality rules in place for minors that allows them to keep certain medical records private. On the day a patient turns 12 years old proxy access will be turned off and the patient will need to give permission for the parent or legal guardian to continue to have proxy access. The patient can complete a Proxy Consent Form and return it to the doctor’s office to request access.
For all patients 18 and older, MyChart can be shared with other individuals with a MyChart account by emailing a link to connect the MyChart accounts. To do this go to Share My Record or find it on the menu tab in your MyChart account. By clicking on Friends and Family Access you can see who is proxied to your view your account and who gave you proxy access to their account. You also have the option to revoke someone’s access at any time from this tab. The patient can also complete an Adult Proxy Consent Form and return it to the doctor’s office to request access.
Requesting Your Medical Records
Patients can now request their records from MyChart, our online patient portal. Learn more.
Stay Informed and Save on Prescription Medications with CoverMyMeds
Curious what your prescription may cost? With CoverMyMeds, available in Bronson MyChart, your care team can help estimate medication cost and see prior authorization in real-time. Learn more.
Track My Health with Bronson MyChart
Do you wear a smartwatch or fitness tracker? Now, you can sync your health data to Bronson MyChart with Track My Health! Track My Health connects essential health information such as heart rate, steps and blood pressure to your Bronson MyChart account, allowing you and your provider to review at your next appointment.
Interested in setting up Track My Health? Speak with your provider at your next appointment. To learn more, click here.
Video Visit
Viewing Your Diagnostic Images, After Visit Summary and Notes
Following your visit, your diagnostics images (x-rays, CT scans, ultrasounds, MRIs) and provider's notes, as well as your after-visit summary will be made available in MyChart. Learn more.
